Who do I contact in an out of hours emergency?

Call the Transport Office on 020 8266 1920.

What are the terms of using the coach service?

All passengers parents and guardians must read and agree to the Coach Code of Conduct - a link to which can be found on the home page for the Coach Service on Firefly.  The Code of Conduct forms the terms of travel for our coach service.

How do I book a new ticket for regular travel or make a change to an existing regular travel coach ticket?

All bookings, amendments and cancellations must be made via the online forms which are accessed via Firefly.  The fare for all coach travel is added to your school account.  Please note that all regular ticket cancellations require a minimum notice period of one full half-term.   Ad-hoc tickets are non-refundable and non-transferable.

How do I book an ad-hoc (casual or single-journey) ticket to travel on the coaches?

Ad-hoc (single journey) tickets are available via the School Office either in person or by phone.  All ad-hoc coach fares are added to your school account.   If you already have a regular ticket for travel that day the regular fare will be offset against the ad-hoc fare.   Ad-hoc tickets are non-refundable and non-transferable.

What do I do if I have a coach ticket but I want to travel to a different stop?

Passengers must always have a ticket for their entire journey. You should not board a different route to the those on your coach ticket. If you wish to travel to another stop, you must book an ad-hoc ticket for the stop which you wish to travel to.

What happens if I am found travelling on the coaches without an ad-hoc ticket or coach pass?

A minimum £15 penalty charge is added to your billing and the school is informed.  Students who repeatedly travel without a ticket will have details of the instance placed on your school record and sanctions will be issued.

Is my coach stop the same in the morning and afternoon?

Not necessarily. There are 34 routes in the morning, 34 routes at 16:15, and 13 routes at 17:30 so it is not possible to cover all stops on all services. You need to check the timetable and stop descriptions carefully to see where your nearest stop is at the time you wish to travel.

What do I do if my booked stop is not on a 16:15 or 17.30 coach route?

You are entitled to use whichever stop is reasonable as an alternative without having to book a second ticket.

What do I do if my morning coach is late to arrive at my stop?

In the first instance you should check the location of your coach using the tracking feature on the Habs SchoolBusTracker app.  

If the coach is more than 10 minutes late, one of the passengers at the stop should contact the Transport Office on 020 8266 1920. The Transport Office will monitor the coach and advise if there are any issues. You should remain at your stop and await the arrival of the coach unless advised otherwise by the Transport Office.

What do I do if I’ve missed my stop or got on the wrong coach?

Stay on the coach! Never get off in an area unknown to you. Advise the driver as soon as possible and they will contact the office to make arrangements for you to be met or to be returned to a place of safety.

Junior and Prep school age children must always be met by a supervising adult. Please impress upon this age group the importance of staying safe and to never get off the coach without having sight of the person collecting them.

What happens if I misbehave on the coaches?

The Transport Manager may issue a Tutor Caution or L1.  If the Transport Manager considers the issue serious enough or it is a repeat issue you will be reported to your Form Tutor or Head of Year with a copy to the Deputy Head, appropriate action is taken and details placed on your school record. If the incident is considered to be placing others at risk then the matter will be taken to the Deputy Head. 

For serious incidents and repeat offenders a ban from the coaches will be put in place. In the event of a coach ban, parents or guardians will be responsible for ensuring the student's journey to and from school.

Please be aware many coaches have CCTV fitted.

Do I have to wear a seat belt on the coaches?

YES! It is a condition of travel with Haberdashers' Schools that all passengers, no matter what their age, wear a seat belt and wear it correctly for the entire journey. Students who do not wear their seatbelt will not be permitted to travel on the coach.

Can I eat and drink on the coaches?

No. Food and drink consumption is not permitted on our coach service. Only water may be consumed on the coach.  This is to protect students who may have allergies and to prevent odours, spills and litter.

Do I need to tell you if my child travels on an earlier or later afternoon coach than normal?

No. You may use any of the afternoon departure times without having to book a specific time.

Do I have to stay with my Junior / Prep child to await the morning coach?

Yes.  Junior and Prep children must be with an adult when waiting for their coach in the morning and be met by an adult at the coach door whether they are alighting the coach in the afternoon.

Can Reception Girls and Pre Prep Boys use the main coach service?

No. Our home to school coach service is only available to students in Year 3 or above.  We do not offer a chaperone or supervised service on the main service coaches.

Passengers in Reception to Year 2 should enquire at the Transport Office about the LittleHabs service.

Can parents or guardians use the coach service?

No. Only Habs students and Habs members of staff may use or board the coach.